Privacy Policy

This Privacy Policy explains how Deskora collects, uses, discloses, and safeguards your information when you visit our application and use our ticket management services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the application.

We may collect information about you in a variety of ways. The information we may collect via the Application includes:

Personal Data

Personally identifiable information, such as your name, work email address, telephone number, job title, and organization or company details, that you voluntarily give to us when you register with the Application or participate in activities related to the ticketing platform.

Derivative Data

Information our servers automatically collect when you access the Application, such as your IP address, browser type, operating system, access times, ticket activity logs, and the pages you have viewed directly before and after accessing the Application.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

• Create and manage your user account and role-based permissions.
• Route, process, track, and manage support tickets and workflow assignments.
• Send notifications and status updates regarding ticket activities and account security.
• Generate diagnostic analytics and reporting to improve platform efficiency and operation.
• Ensure compliance with security standards, service level agreements (SLAs), and applicable policies.
• Provide technical support and resolve operational inquiries.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Authorized Team Members & Administrators

Ticket details and corresponding personal identification data may be visible to designated administrators, support managers, and assigned staff members within your organization to fulfill ticket resolution and management duties.

We use administrative, technical, and physical security measures to help protect your personal information and ticket records. While we have taken reasonable and industry-standard steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

All authentication tokens and sensitive communications are encrypted in transit using Transport Layer Security (TLS).

If you have questions or comments about this Privacy Policy, please contact us at: